Poor Service, slow response, lack of Authorization

Very poor Customer Service, Very slow response getting Authorization for an operation. I have sent information as requested but all they do is put everything on hold and then you never hear from them again. Their service is so slow and it really looks as though they do not have the best interest of their members in mind. I did send Damien Naicker the Sonar report where it is stated there is a 3.8 cm deviation indication but yet I get the cold shoulder with no response once again from Discovery.