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carl.visagie carl.visagie
1 reviews | Active since Nov 2016
31 May 2022, 09:47
POOR SERVICE RELATED TO SWITCHING OF MEDICAL PLAN
Regarding article appeared in 'Die Burger', CEO discovery said that people who wants to switch plans can do so before end of May 2022. However I sent an email on 6th of May and received no response. I dealt with 3 or more agents who never completely assisted me. This is now more than 2 months and each time I ask for a reference they say use your member number but then no notes can be found. Please assist, someone!
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Replies (3)
Discovery Health's replyOfficial
31 May 2022, 10:31Dear Carl V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply31 May 2022, 10:31
Official
Dear Carl V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
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carl.visagie carl.visagie's updateReviewer Update
02 Jun 2022, 11:11Agent named Trish contacted me back 2 days ago. Promised to call me the afternoon on Tuesday or Wednesday morning. I have received no furthet comminications for the Escalations Department she was calling from.
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carl.visagie carl.visagie's update02 Jun 2022, 11:11
Reviewer Update
Agent named Trish contacted me back 2 days ago. Promised to call me the afternoon on Tuesday or Wednesday morning. I have received no furthet comminications for the Escalations Department she was calling from.
Discovery Health's replyOfficial
02 Jun 2022, 11:58Dear Carl V
We have contacted you to discuss your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jun 2022, 11:58
Official
Dear Carl V
We have contacted you to discuss your query.
Regards
Discovery Health Servicing Team