Poor service-poor response time

<p>On the 29th September 2016 I submitted a repeat prescription to the oncology department at Discovery health so that it could be approved. Every 6 months a prescription is re-submitted, so this is not the first time that I have had to wait more than 5 days for feedback.According to the agent that I spoke to the turn around time is 3-4 working days. Each time I would have to call to follow up. The last agent I spoke to-Sihle, kept me holding for 20minutes and probably would have continued had I not hung up. Nobody has come back to me to advise what the hold up is or called me back after the call cut.</p>