Poor service: paying my medical aid for nothing

I’m so hurt and disappointed.

I’ve been waiting for hospital authorisation for 2 days. The agents keep saying they have sent the standards form to my GP and yet she has not received it. My hospitalisation is required immediately as prescribed by my doctor and I’m at a serious health risk and if anything happens due to the lack of urgency of discovery I will be taking legal action. I asked to be kept in copy for the email to my doctor and the document attached was not a form but letter. You keep sending me pillar to post . I pay so much money monthly and now I can’t get hospitalised when I need to be. I’m sitting here in so much pain waiting for such a simple thing