POOR SERVICE - NO RESPONSE EXCEPT AUTOMATED

<br> I have submitted 2 claims reference numbers *** and ***), the one claim has been on-going since March 2015 with Discovery saying they cant payout because of missing info. I have now provided the required info but still no payout. Discovery used to pay as quickly as a day later., now you wait and wait, trying to call is a useless exercise, CALLS GO UNANSWERED!!! The service is deterioriating! <div><br></div><div><em>(Supplier name changed from Discovery Vitality &amp