Poor Service, No cover

Letlhogonolo and I requested a call back from Discovery Health towards the end of August, Discovery called Letlhogonolo back and there were documents that were requested that we send back .Discovery was quite about activation until the 11/09/24.On the 11/09/2 Discovery said the medical aid was active. Letlhogonolo and I were shocked to see since the month was almost half. Someone from discovery called Letlhogonolo to ask if they can go ahead with the debit, Letlhogonolo notified Discovery she was not happy about how things were handled and she needed a pro rata as the months is already gone by. The Discovery representative said they will call back to arrange the appropriate debit date. A different Discovery representative called on Tuesday (19/11/24) about onboarding while Letlhogonolo was still waiting for debit order date confirmation.

How can a medical aid be active on the 1st of November while other documents were still being requested? On 3 November Letlhogonolo received feedback that they will get back to her, so how is she a member from the 1st while confirmation was on the 11/11/24.

We are not happy with Discovery at all. Discovery is taking advantage of ordinary people because they are a big organization. How do you send someone activation certificate on 11/11/24 and expect them to pay for the whole moth while they were not covered? Discovery Health you are such a disappointment!!!!