Poor service, lack of communication and no delivery on promise.

I am extremely disappointed and frustrated. I app**** for a PMB (Out of hospital benefit) which was approved in writing and telephonically and when the claim was submitted nothing was paid out by Discovery. I have been back an forth with consultants who on 3 different occasions promised to call me back with feedback and not one bothered to, once again I have to keep calling and wasting my time for a mistake on their end. Extremely poor service, would not recommend at all especially for the price you pay for this you would expect better.