Poor service from Discovery Health - Worst Medical Aid Ever

On the 7th of October 2024, I app**** for authorization for an operation that is supposed to be done on Monday 21 October 2024. To date I did not receive any answers from Discovery at all not even a decline or an authorization for the hernia repair.

Every few days they come back with additional information that they need, which I supply to them immediately.

Yesterday they send me the latest request. Re Histology report (if available) and some photos.

I send the photos and told them that I do not have the original report since my first diagnosis was made in 2017 and after that again in 2018.

A lady phoned me yesterday and told me that it was not a problem at all, they only need it to flag me for oncology benefits in the future.

This morning when I called for the authorization I was told that they need additional information from the Doctor.

After they spoke to the doctor they informed me that they still cannot make a decision since they do not have the original histology report.

Dr Van Rooyen confirmed in his letter(attached) that I had breast cancer . Dr Schroder gave them my radiation reports but nothing is good enough.

They still request the original histology report which they confirmed in their letter(attached) was an optional.

It is now Friday 18 October 2024 13h00 and I still do not have any answers from discovery not even for the hernia repair