Poor service from Discovery Health UKZN

Item: Discovery Health
Rating: 1
Author: Lorenza C

My husband is trying g to authorisation for a cataract operation next month. He has been holding on now for 33 minutes listening to muzak. Somebody eventually has answered...BUT why does it have to take so long. Come on Discovery UKZN. Up your game !

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

27 Jan 2026, 13:48

Dear Lorenza C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply27 Jan 2026, 13:48

Official

Dear Lorenza C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

30 Jan 2026, 19:05

Dear Lorenza C

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply30 Jan 2026, 19:05

Official

Dear Lorenza C

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team