Poor service from Discovery Health Gap Cover

Discovery Gap cover division has such poor customer service. I app**** for the cover in August 2022 and I had to be the one to continuously call them for feedback and only after in January 2023 was my cover supposedly activated. I was told that I would be called back with feedback and still nothing. I emailed my complaint and no one has bothered to get back to me. Such blatant disregard for customer satisfaction.