Poor Service from Discovery Health Applications

Good day,

On 11 Feb 2020 I submitted an application with supporting documents to join Dicovery Health. I received a mail back from the server "Your message couldn't be delivered to *** because it exceeds the size limit. Try reducing the message size and resending." The size limit is 25MB.

I rescanned the application to a lower quality and resubmitted.

On 17 Feb 2020 I had a missed call from Discovery and was unable to phone back on the landline number Discovery used. I emailed *** and requested feedback. Did not receive feedback.

On 19 Feb 2019 I received a voicemail from Discovery to call them back. The number given to phone was out of service. I emailed *** again requesting feedback. I received an email stating there are outstanding requirements. They requested a clearer copy of the application.

On 20 Feb 2020 I received a call from Discovery to resubmit the application. I explained that there was a size issue. The consultant and I agreed that I will take photos of each page and send them over multiple emails to overcome the size problem. Which I did over 3 emails on the same day.

On 24 Feb 2020 I received a call that only one email was received with photos. I have to resign and date each page and resubmit the entire application. Which I did on the same day. I received an email from Discovery verifying receipt of each mail with photos (4 mails). I also sent a we transfer with all 18 pages of the application form resigned and dated. I thus submitted 2 full copies of the application form.

Today, 25 Feb 2020, I received an email, requesting to resign and date half of the application form and resubmit again.

I have up to date submitted the application 5 times and Discovery is requesting another. I find it utterly tedious and unnecessary.