Poor Service from Discovery Health

I have had a very bad service from discovery health and they are unwilling to help. I have made up to 5 calls for enquiries staying almost 10- 20 minutes per calls with their consultants and they would promise to come back to me and never came back. December 2019, I had a surgery and orthopedic surgeon suggests I should consult the physiothe****** for rehabilitation. I went for the physio sessions on January 2020 and discovery health deducted the claims from my Medical Saving Account (MSA) when I queried why the deducted from the Medical Saving Account, they advised I should apply for out of hospital benefits in order not to deduct from MSA. I app**** for the out of hospital benefits and it was approved by discovery which implies that all the claims that were related to the physio sessions should reversed and be claimed from the out of hospital benefits not from MSA. I have tried multiple times to contact discovery to re-process the claims accordingly and all they do is to promise to come back but never came back to me.

Currently My MSA is depleted and I always have to pay cash when I do consultations with my GP.

Herewith the details of the calls I have made to discovery from Jan 2020 - July 2020:

2 Jan 2020 Consultant: REGINA Reference number: *** Time of call: 07:51:51

28 Jan 2020: Consultant: TAKATSO Reference number: *** Time of call 08:44:05

3 Feb 2020 Consultant: KANYISA Reference number: *** Time of call 15:07:37

7 May 2020 Consultant: NOKUBONGA Reference number: *** Time of call 10:04:14

16 May 2020 Consultant: NONTOBEKO Reference number: *** Time of call 09:14:37

18 June 2020 Consultant: MICHAEL Reference number: *** Time of call 09:52:32

10 July 2020 Consultant: RHAFIEK Reference number: *** Time of call 09:39:09