Poor Service from Discovery Call Centre

Good Day,<br> <br> My wife is due to join my Medical Aid from 1 April 2015.<br> <br> She needs to give notice on her current medical aid so that she can start on 1 April 2015 with Discovery.<br> I phoned yesterday and to my surprise her application which was signed two months ago hadn't been loaded yet.<br> I spoke to a lady Asanda Mazwai who said i needed to fill in the acceptance letter once more and she will process it and send me the membership certificate on Monday Afternoon 2 March 2015.Well i haven't heard from her since.I have emails to prove that she was going to do it all and nothing has been done.I sent another email yesterday afternoon and i received a read receipt from her this morning but no communication.<br> <br> I need that membership certificate because my wife needs to give a months notice on her current medical aid, but no one at discovery seems to understand the urgency.<br> <br> I need feedback ASAP.<br>