Poor service from Discovery again!!

Once again poor service from Discovery Medical Aid!!! They think they can short pay, or make up excuses for not paying something when it is covered by a PMB and get away with it because members wont check their bank accounts and claims history. I have been on the phone with customer service for almost an hour now (over 30min holding for a supervisor), and with no results in them short paying my claim…. Now I will have to wait for someone to call me back. As I’m a healthcare worker I cant answer the phone when I’m with patients, and they will use this against me for not answering the phone. Also what about the hour I have wasted on the phone with them, when I could have made money. Who is paying for that? PLUS the cellphone charges for the hour spent on the phone??? DISGUSTING!