Poor service from customer care

Most probably the worst medical aid when you need to lodge a query or need information. Firstly, you need to phone at least 4 times as the consultants just put the phone down during the process when they do not know what to say. You need at least 1 to 2 hours per query to get an answer. Secondly, every person will give you a different answer/information on your query. I think Discovery medical aid has become to big to deliver good customer service and will start losing customers if they have not lost already. If I look at the amount of negative comments lodged against Discovery medical aid, it is clear that I am not the only one....