Poor service from authorisations department

Item: Discovery Health
Rating: 1
Author: Catharina E

Poor assistance with authorisations for cancer treatment (PET scan). I have already lost a friend due to people not doing their job properly and will soon loose a family member if this type of service continues.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

08 Feb 2023, 12:14

Dear Catharina E

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply08 Feb 2023, 12:14

Official

Dear Catharina E

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Catharina E's updateReviewer Update

08 Feb 2023, 12:24

I am not a member of Discovery. My son and daughter-in-law is. With the current info you have got, how on earth will you be able to investigate this case and get back to me?

Catharina E's update08 Feb 2023, 12:24

Reviewer Update

I am not a member of Discovery. My son and daughter-in-law is. With the current info you have got, how on earth will you be able to investigate this case and get back to me?

Discovery Health's replyOfficial

08 Feb 2023, 12:42

Dear Catharina E

We’ve responded to your query.
Regards Discovery Health Servicing Team

Discovery Health's reply08 Feb 2023, 12:42

Official

Dear Catharina E

We’ve responded to your query.
Regards Discovery Health Servicing Team