Poor Service

I think I have had the worst service from Discovery regarding my medical aid. I was mislead regarding the Classic Smart Health plan with a Sport Injury Benefit.

Upon taking up the benefit I was told how fantastic Discovery was mainly promoting their Vitality benefit, which originally I was interested in. I was told regarding Vitality that I will get 70/80% off of my gym membership, which obviously sounds great. I then went to Virgin active and found out that this was not the case and only works for certain memberships.

Later on i then got injured and decided great I can activate my sports injury benefit plan. I emailed the person I was dealing with regarding this and there was no response. A week went by and I called him he then put me through to multiple people explaining the benefit. I was told that I would be covered for R 100 for 2 Specialist Visits, 4 Bio, Physio Visits, 2 MRI and X-Ray visits.

By activating the benefit it would take 2 weeks and I would need to see a GP to do so which I was not told about. I then went to the GP to get the benefit activated and I then was told that I needed to give consent to the doctor on the Discovery Website, i then called in and was told that the doctor can only do this and i cannot give consent this way. So 3 weeks pass by.

I then book an appointment with a specialist. I then call Discovery to find out what the process will be only to find out that they do not cover R 100 for the specialist on the sports injury benefit and they may reimburse me depending on their scheme rate, when i was originally told i would pay R 100.

i then speak to someone different regarding an MRI and they told me that i will have to pay R 2 900 towards the MRI and the Sport Injury Benefit does not cover MRI's and only X-rays.

So I have spoken to 5 people from Discovery and they all keep telling me a different story. I would not recommend using this benefit as Discovery's agents do not even know what they are doing.