Poor service

I have never in my life experienced a consultant as rude who speaks over me like Phumi Sibeko of Discovery, I merely called in requesting three additional medical aid cards and while she was so rude, and speaking over me she kept me on the line for 15 minutes having to wait for her manager to assist me Rea Mohota, and she still comes back after 15 minutes to tell me that she was busy on a call. Discovery want to pride themselves on the service they give but they allow for their consultants to be so rude