Poor service & ex-members treated unfairly

I have submitted a website query to make a payment arrangement regarding my account on 25 September and I have not received a response to date. I am now shocked to learn that my account has been handed over despite me making payments every month and having attempted to reach the company as shown through this website query.

I withdrew from the medical aid on 31 May 2024 and found that there was an outstanding debt around R2700, which I have been paying over the months to reduce it till I get a lump sum to settle it. I have now received notification that my account has been handed over, regardless of my request and payments I have been making have been ignored since 25 September. No was has contacted me in the 2-3 days turnaround time promised in the auto response.

In addition my itc profile on transunion was listed as defaulting in September. My account can only be handed over after 90 days, however, with you it was done prior to the 90 days in September. I have proof of this as my itc profile was flagged as in default in September and I have disputed this.

This issue to be rectified urgently as it's erroneous in contravention to law. My membership number was (***)