Poor service.

I’ve been on Discovery Medical aid for two months now. I have had no issues and don’t want to lie, they were quick to assist and always helpful.

The problem I’m experiencing now is incorrect debits , I asked to be debited on the 25th of each month and this isn’t happening till my orders got returned.

I then received a mail on the 6th of September giving me 14 days to pay before cancellation. But the next day they cancelled my benefits. At this point I have paid in and I don’t know what’s going on.

Now this will then affect my authorizations etc and is very inconvenient. Especially since they gave me a timeframe to pay but now are doing something else.

I don’t even know what’s going on, ten people say ten different things and then you call and no one picks up the damn phone.

It’s disgusting. The only person who helped me was Tasneem Benjamin, and it’s not even her duty to as she doesn’t deal with queries as such.

The service and communication is poor. You can’t have everyone saying different things.