Poor service

I have never been so stressed and disappointed in my life. I feel like I have been ****med by Discovery medical aid. I am pregnant, it happened that I have complications which leaded the gynae to book me in for delivery, I phoned discovery to ask for authorization code but was told that they can only give to me after 4 to 5 working days as they have to confirm with my gynae how many weeks I am. I wish they had told me all this when I activated my maternity benefits. The gynae booked me in for tomorrow 26 January 2022, but unfortunately I can not be assisted by Discovery, a medical aid that I have been paying for so long. I wish their sales agents and customer service agents could have clarified all this. And I still do not understand why they activated my maternity benefits if I am now being turned down on the last minutes. I am truly hurt and cannot even sleep due to this issue. When I phoned in, the consultant told me that they can not assist me and after few second another consultant phoned me to tell me the same thing and ask me the same questions the other one asked me, it's like they were enjoying disappointing me. I feel so ****med by the company, being disappointed on my worst situation and I feel more sick.