Poor service

My dealings with discovery and pathcare is like a divorce couple who do not speak to one another. So for 4 months pathcare doesn't announce that their bill has been short paid so now they are demanding their money. So I contact discovery and the different consultants I dealt with were professional and tried to assist, yet at the end of the day I have to follow up myself, beg, cry and hold my temper and I appear to be funny when I ask "do you have money to pay this ****?" , why pay medical aid when you need assurance then you get told "no, we don't follow up, you must do it".

I'd really appreciate some help, can someone help to pay for this bloods because my money tree is dry and dead.