Poor service

Good day,

I am extremely frustrated with the service I received from Discovery Health today.

Earlier this year, I went to the optometrist main member and later found out Discovery would not pay because I was apparently supposed to get authorization first. I accepted that and paid cash myself.

Now my son has broken his glasses at school and he urgently needs help because he is writing exams next week. Because of my previous experience, I decided to first contact Discovery for authorization before taking him to the optometrist.

Instead of getting help, I was transferred between departments, calls were dropped, and nobody properly assisted me. One call was even answered by someone who did not speak at all kept saying “hello” while only hearing breathing on the line before the call disconnected.

I started calling before 4pm, but by the time I finally reached Nikiwe, I was told the department was closed.

The consultants involved were:

* Nikiwe Stofile * Ruth Boesak * Shantonay Kivido I am simply trying to follow the correct process, but I still cannot get proper assistance for my son.