TM
Teboho M

1 reviews | Active since Mar 2018

18 Oct 2022, 08:59

Poor Service

I'm soo very disappointed by the service i got from discovery....My wife had a doctor's(Gynecologist) appointment on the 31st of May, where the Gynecologist picked up that my wife blood pressure was too high and decided that my wife should go to the hospital for a further check-up... Then she got admitted at the hospital the same day(31 May) until the 2nd of June... The hospital did the admission process and everything.... The problem now is that instead of Discovery pay the service from my In-hospital cover, they paid some of the claims made from my MSA.... I spoke to one of the consultants about a week or 2 ago and she said she's gonna help me with my problem... But now instead I got the mail claiming that I NEED TO LET DISCOVERY KNOW IN TIME FOR THE PLANNED HOSPITAL ADMISSION CODE 70....discovery did not refund all money deducted from my MSA... I only saw about R550 refund... Ever since my wife got pregnant I've never got a good service from discovery even during the birth of my child... I think it's about time to cancel this medical aid... I'm soo ****ed ryt now..

0
Replies (2)
Discovery Health
Discovery Health's reply18 Oct 2022, 10:33
Official
Dear Teboho M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Oct 2022, 13:55
Official
Dear Teboho M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team