POOR SERVICE

My daughter was admitted to hospital on 13/02/2026 for the surgical removal of three wisdom teeth. I was required to pay an upfront co-payment at the time of admission. When we contacted Discovery beforehand, we were informed that no authorisation was required and were only provided with a reference number.

Danray from the day hospital has now advised that the practitioner who administered the anaesthetic is a GP and that he must amend his account. I do not understand this reasoning. A GP is able to act under a valid PR number during a procedure. Why should the provider now be required to change his billing?

The entire account has been processed from my Medical Savings Account (MSA), which has now been depleted. I urgently need to consult a GP this afternoon, and there are no funds available in my MSA as a result of this processing.

There should be a system link reflecting an in-hospital dental admission. Danray has indicated that the claim was paid this way because no hospital account appears on the system and that the provider should have waited. This is extremely concerning.

I require this matter to be investigated and corrected as a matter of urgency.