Poor service - Discovery still cannot get something simple right!

Good day,

I had laid a complaint previous around a vitality debit order than went off my account. I had cancelled my vitality and the consultant advised no debit order would go off for April. Please pull up the call recording and reverse the debit order immediately. I will send through to the OMBUD if necessary.

Someone was working on this and was to get back to me on Monday, it is now Thursday. Total incompetence!