POOR SERVICE DISCOVERY MEDICAL AID

what a poor experience with discovery medical Aid the reason we actually want medical aid is for peace of mind in event of emergency( not my case yesterday) Rushed my toddler to our registered GP under the GP network only but to be told I have a waiting period of 3 months because of the break in my medical, however my previous medical aid was Malcor underwritten by discovery and my 5 year old son was on his dads medical aid also through discovery my sons medical aid ended the end of August this was mentioned to the sales consultant on the phone while undergoing some Qs and As I told her I cannot afford to have a waiting period as my son sufferers From Asthma therefore I would like to know in an event of emergency will he be covered and her answer to me was yes, as my medical aid ended the 31-09-2023 going on to a new medical aid also underwritten by discovery from the 10-10-2023 there will be no waiting period, at this point I've called around numerous times and been told they have sent the confirmation through to me advising on the waiting period so my medical aid will only be valid from the 31-12-2023 however on my card its valid from the 10-01-2023 now am I wrong for feeling frustrated should I have not been told that we wont be covered immediately before agreeing to anything because if that was the case I sure not would of agreed to this medical aid, I was not given the right information and now I'm being told there is noting they can do WOW DISCOVERY DO BETTER PLEASE , I will not being leaving it like this, LEVEL UP YOUR CUSTOMER SERVICE