POOR SERVICE DISCOVERY HEALTH QUERIES

This appears to happen every time a new script is handed in. I've been trying to order my moms meds from MedXpress (Discovery) online. It does not give me the option to re-order and indicates that the original script has to be supp****. I handed in the original script at Dischem Table Bay Mall, as I have always done in the past. They then forward the information to Discovery/Medxpress. I tried to enquire via the Discovery App. Got to a Bot which was able to transfer me to an agent. Got cut of 2 times and the 3 agent I got through to did not make any effort to assist me in this regard. She only forwarded my information to Medxpress for a call back (only after 8 hours). Then tried the Whatsapp facility but once again a bot trying to assist me, to no avail. This is absolutely unacceptable. The service is becoming poorer and poorer. Is there still any medical aids out there that treat people as humans and not as numbers or objects. I am so frustrated. Trying to solve this issue for over an hour now. It should not take this long.