GP
Gert P
1 reviews | Active since Mar 2014
30 May 2025, 16:53
Poor service Discovery
After phone calls of more than 30 minutes today to Discovery Health I was informed that my wife's chronic medication and a repeat application for PMB benefits could not be processed due to my Vitality premium not paid for May 2025. And our medical has also been suspended due to Vitality not paid. On the app our medical is however active. How can you penalise us as two old and sick pensioners not to have cover due to Vitality not paid. I just can't afford Vitality, even after I was promised during my 3rd call that they will lower my Vitality to R290 pm. Sort this out please. I want full cover before the end of the day and the PMB application must be prossessed. Thank you
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Replies (4)GP
Gert P's updateReviewer Update
30 May 2025, 16:59This is like *****. My medical is nearly R11,000 per month, but because Vitality of R459 was not paid for May 2025, my medical is suspended. This is a big risk for two elderly sick people. I will never trust them again.
GP
Gert P's update30 May 2025, 16:59
Reviewer Update
This is like *****. My medical is nearly R11,000 per month, but because Vitality of R459 was not paid for May 2025, my medical is suspended. This is a big risk for two elderly sick people. I will never trust them again.
Discovery Health's replyOfficial
02 Jun 2025, 07:12Dear Gert D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jun 2025, 07:12
Official
Dear Gert D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
GP
Gert P's updateReviewer Update
02 Jun 2025, 21:05STILL POOR SERVICE. This urgent matter is still not resolved.
The PMB application has been approved today, but the correction to my MSA is outstanding.
Then I still want an explanation why you suspended my medical aid, due to a Vitality premium not paid. I urgently need my monthly medication. But can't order from pharmacy due to your '*******' suspension of my medical aid. If this is not resolved by tomorrow, I will not make it without the medication.
The PMB application has been approved today, but the correction to my MSA is outstanding.
Then I still want an explanation why you suspended my medical aid, due to a Vitality premium not paid. I urgently need my monthly medication. But can't order from pharmacy due to your '*******' suspension of my medical aid. If this is not resolved by tomorrow, I will not make it without the medication.
GP
Gert P's update02 Jun 2025, 21:05
Reviewer Update
STILL POOR SERVICE. This urgent matter is still not resolved.
The PMB application has been approved today, but the correction to my MSA is outstanding.
Then I still want an explanation why you suspended my medical aid, due to a Vitality premium not paid. I urgently need my monthly medication. But can't order from pharmacy due to your '*******' suspension of my medical aid. If this is not resolved by tomorrow, I will not make it without the medication.
The PMB application has been approved today, but the correction to my MSA is outstanding.
Then I still want an explanation why you suspended my medical aid, due to a Vitality premium not paid. I urgently need my monthly medication. But can't order from pharmacy due to your '*******' suspension of my medical aid. If this is not resolved by tomorrow, I will not make it without the medication.
Discovery Health's replyOfficial
17 Jun 2025, 17:00Dear Gert D
We’ve contacted you and addressed your concern.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Jun 2025, 17:00
Official
Dear Gert D
We’ve contacted you and addressed your concern.
Regards
Discovery Health Servicing Team