JM
Jay M
1 reviews | Active since May 2018
06 Feb 2020, 16:58
Poor Service
Three months trying to apply for their medical aid to date they have not done anything about it. :(
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
07 Feb 2020, 08:51Dear Jay Morokolo
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply07 Feb 2020, 08:51
Official
Dear Jay Morokolo
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
10 Feb 2020, 11:13Dear Jay M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply10 Feb 2020, 11:13
Official
Dear Jay M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
JM
Jay M's updateReviewer Update
11 Feb 2020, 16:53 I received a call to ask me if the status of my health has changed, which my answer was no. And also if I had dependents, to which I answered no. But the delay was caused by the question they said I responded to and they needed more information on --- and I have responded to this question a couple of times by now.
Suddenly that question is irrelevant? I asked the consultant what's going to happen to the money I've contributed since December and they hung up on me. In a matter of seconds; I received an SMS and two emails telling me my membership is active from 1 February 2020.
How is that possible? Someone is trying to cut corners here. I want then Discovery to reinburse the money I've paid for December and Janury and then we start on a clean slate. Fair isn't it?
Suddenly that question is irrelevant? I asked the consultant what's going to happen to the money I've contributed since December and they hung up on me. In a matter of seconds; I received an SMS and two emails telling me my membership is active from 1 February 2020.
How is that possible? Someone is trying to cut corners here. I want then Discovery to reinburse the money I've paid for December and Janury and then we start on a clean slate. Fair isn't it?
JM
Jay M's update11 Feb 2020, 16:53
Reviewer Update
I received a call to ask me if the status of my health has changed, which my answer was no. And also if I had dependents, to which I answered no. But the delay was caused by the question they said I responded to and they needed more information on --- and I have responded to this question a couple of times by now.
Suddenly that question is irrelevant? I asked the consultant what's going to happen to the money I've contributed since December and they hung up on me. In a matter of seconds; I received an SMS and two emails telling me my membership is active from 1 February 2020.
How is that possible? Someone is trying to cut corners here. I want then Discovery to reinburse the money I've paid for December and Janury and then we start on a clean slate. Fair isn't it?
Suddenly that question is irrelevant? I asked the consultant what's going to happen to the money I've contributed since December and they hung up on me. In a matter of seconds; I received an SMS and two emails telling me my membership is active from 1 February 2020.
How is that possible? Someone is trying to cut corners here. I want then Discovery to reinburse the money I've paid for December and Janury and then we start on a clean slate. Fair isn't it?
JM
Jay M's updateReviewer Update
11 Feb 2020, 16:59-I just found out that my company will reimburse me for those two months worth of contributions, apology on that part.
JM
Jay M's update11 Feb 2020, 16:59
Reviewer Update
-I just found out that my company will reimburse me for those two months worth of contributions, apology on that part.