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Crezandra E

1 reviews | Active since Jun 2022

08 Jun 2022, 12:38

Poor Service

I have been trying to help my 70 year old father to downgrade his medical aid to keycare since April 2022. He is a pensioner and cannot afford his current plan anymore. He has given me consent to help him because he doesn't know how to use app and the OTP's. I have phone 11+ times sent numerous emails with no success. As a family we cannot afford to pay premium for a 4th month. Please can someone help us. He has had a tipple by pass and he is a diabetic he cannot go without a medical aid.

0
Replies (4)
Discovery Health
Discovery Health's reply08 Jun 2022, 12:45
Official
Dear Crezandra E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Jun 2022, 09:31
Official
Dear Crezandra E
We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
CE
Crezandra E's update14 Jun 2022, 12:26
Reviewer Update
I was contacted by discovery on Thursday and told I will be phoned back on the 13th to provide me feedback, once again I did not receive any feedback. I had to phone wait on the line for 25min for a consultant that says she will be quick. I had to cut the call and phone again and I have been promised feedback. What person has the time to contact Discover for at least an hour every week since the 22nd of April? I have easily emailed and phoned Discovery 30 times and I am still at square one - con someone please help me
Discovery Health
Discovery Health's reply24 Jun 2022, 15:40
Official
Dear Crezandra E
We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team