Poor service delivery, messing me around for months now. Would not recommend this medical scheme at all!

Beyond frustrated, once again I am on Hello Peter because Discovery never ceases to disappoint and i dont seem to get results until i do something drastic. Very poor service from this scheme for the past 2 months now. A consultant assured me they would pay for something that they did not pay for. I had out of pocket expenditure based on something I was promised over the phone. They have been messing me around for weeks now was told it would be resolved last week then this week still nothing! This claim was from July the 24th! Can someone from Discovery contact me because clearly the call centers cannot get something done?