Poor service delivery from Discovery Health

It is unfortunate that I have to write this review to describe my experience with discovery thus far. I have signed up for medical aid with Discovery earlier this year and the agent advised that I get 3 months free vitality thereafter will be billed. I advised that they cancel the vitality prior to billing since I am not interested in vitality.

1. 8/07, 24/07 and 02/08: I sent emails querying the higher debit order and only got a response of vitality cancellation on 07/08. 2. I was billed for vitality in July, August and September despite my request to cancel vitality. 3. Trying to get ahold of an agent is not easy. I called today at 9:35am and was transferred twice from one agent to another and my airtime finished. The agent advised there was a backlog in calls and wont be able to call back. I asked for the relevant email to forward a query and she did not know the email address.

How much airtime should a client purchase to finally get proper assistance?

I request urgent assistance and a credit in my account accordingly.

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