Poor service delivery

The service that I have received from one Bandile Citashe from hippo is very poor. I further write to notify you that I have informed the individual of my intentions to write this review and still nothing was done to resolve this issue. I had a double debit going off my account at inception and nobody bothered to inform me about this. I further do not have proper details of my gap cover policy. In addition to this I requested for a change of plan, no reponse!! In all totally this policy does not personally suit my needs and I still pay for doctors visits when I was told it includes day to day cover. I further pay for aboit 60% of the claim from my own account. Please can you get some one who knows the product so that we would have better knowledge of this product. From what I can understand this seems to be a hospital plan, I specifically requested for medical aid cover. This is becoming highly frustrating process when dealing with poor service delivery!!!!