Poor Service Delivery

I had severe Covid pneumonia last year and this year I have been diagnosed with Long Covid after seeing a specialist. The right codes were used to claim for the treatment however the deductions were made from my medical savings account. I was advised on calling to have my doctor fill in a PMB which she did and I only got approval for Asthma treatment and not Covid reason being "The doctor never activated the COVID-19 Recovery Benefit and therefore the long tern COVID-19 application was cancelled." This I only got told after inquiring about the PMB from an agent. According to the information from the Doctor and from Discovery online once the right codes are used it automatically trigers the benefits but this has not been the case. I am still undergoing treatment and my medical savings are depleted cos of this. I have not received any feedback on the PMB that is under review. This process of following up is beyond exhausting. I should not be fighting for cover and dealing with the incompetence I have been exposed to being sent from pillar to post. At the moment I am contemplating cancelling the cover and using the premiums to fund my treatment cos clearly I am not getting the services I have paid for. The service received from Discovery has been nothing but atrocious. I am beyond tired of sending emails and calling for significant lengths of time only for the call to cut off and still getting nothing. My energy should not be spent on following up with my medical aid provider not when I am paying premiums to get a good service.