Poor service delivery

My son was admitted on the 17 July. After the doctor did some investigation She realised a procedure need to be done on him. On Monday the 22nd July a request was made to discovery to authorise the procedure and theatre but till today we are still waiting for response from discovery.

I mean it’s so unbearable to see my son in so much pain and medical aid is delaying. I feel helpless; the reason we pay for medical aids it’s so we get proper care. They never miss a deduction but now delaying to assist my son.

After this experience I will not advice anyone to join this nonsense of a medical aid