Poor service delivery

In March i started a new job, the request to transfer my medical to my employer was done in March for April. My previous employer deducted the instalment for April. As far as I knew the transfer was done successfully. My 2 year old became critically ill on Sunday night, Monday morning we took her to the pediatrician for a consultation, to my surprise the medical aid rejected the claim to pay the fee. I called Discovery and I was told there was a glitch on my transfer. An enquiry is made and it will be fixed in 3 days. I was told to pay cash for the consultation and whatever medication i will be required to buy. That is +_ R5000!!! I dont have that kind of money lying around.. Chane casually told me there is nothing she can do. I must take my baby home and try to take her to the doctor at the end of the week. i kept on telling her that its an emergency. But it seems they are not bothered.

I don't understand why my child should pay for the mistake that was done on their side. So my child can die, they don't care.

I'm shocked with the service that i have received from Discovery.