NB
Nicole B

1 reviews | Active since Jul 2017

04 Jul 2017, 13:58

Poor Service Delivery!

<p>I am on KeyCare Plus and according my my plan and my knowledge, for an emergency I can go to the nearest ER. On April the 26th I stopped breathing after suffering with Asthma my whole life as well as a terrible case of bronchitis. My fiance rushed me to MY NEAREST ER which was Cape Gate Mediclinic.</p> <p>Now almost 3 months later and on the point of being handed over, Discovery informs me that they do NOT cover my treatment/tests as provided by Cape Gate ER doctor, who has also provided Discovery with a letter of motivation. HOW DO YOU NOT COVER OXYGEN, ECG AND PERFELGAN??</p> <p>I pay enough to receive fair coverage in an emergency, so concider me HIGHLY disgusted in your services! Been on Discovery for 9+ years and trust me, your services are deteriorating at a rapid speed.</p>

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Replies (2)
Discovery Health
Discovery Health's reply04 Jul 2017, 15:32
Official

Dear NicoleBritz

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Jul 2017, 13:24
Official

Dear NicoleBritz

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team