poor service delivery

I am totally disappointed with the pathetic service delivery from Discovery health , i submitted an application form on the 14/10 to join their medical aid , i have changed from bankmed due to jo role change and gave them all the necessary documents , i waqs initially informed that the application will be referred to the underwriters and i will get feedback in 7 days , it gone 3 weeks and i have to continuously send emails or call ***to find out whats happening , to ddate they do not have an answer for me , i am concerned that due to their incompetence i will have a waiting period for claims . Its totally unacceptable that there is no follow ups on their applications and no feedback to clients . <br> I have wasted 3 weeks whereas i could have contacted another medical aid and i might now be penalised with waiting periods