Poor service delivery

Item: Discovery Health
Rating: 2
Author: cherie F

Waiting 3 months for membership and vitality cards. One response all the time: "it has been mailed."

Cannot make telephonic contact. Turnaround time for emails 48 hrs every time

Extremely frustrating and unproffessional.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

31 Jan 2019, 08:41

Dear cherfourie

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team

Discovery Health's reply31 Jan 2019, 08:41

Official

Dear cherfourie

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

01 Feb 2019, 09:44

Dear cherfourie

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply01 Feb 2019, 09:44

Official

Dear cherfourie

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team