Poor service - delayed payment of claims

I’m disappointed and irritated on how claims are handled at Discovery. And when you call to follow up the call center agents sing the same rehe****d “song” but still nothing changes. I have called 3 times already, my son is not getting his much needed therapy because Discovery can’t settle a lousy R3700 claim which is not even half of my exorbitant premium, I have more than R18000 MSA - yet the claim is still not processed. Each time I call I have to answer the same questions and promised to be helped to no avail. They are never LATE with deducting premiums , but we must beg for settlement of claims!! I can’t wait to change medical aids!!!!