Poor Service

Discovery really has a serious administrative problem.I wrote a review a few weeks ago regarding changing main member as I am not in the country any more .I received an email advising that this has been actioned and that they will backdate same to 1 September 2022.Much to my surprise they have backdated the change of membership but have not backdated the payments made from the 1st or 30th September.How is this possible?To top it all off my daughter is a minor so obviously she will not be making any payments,I have to make the payment but the person who makes the payment is not even advised of the new premium!!!!!!I only found out about my account being in "arrears" when i was attempting to obtain an authorisation number for a procedure that she is supposed to undergo on Friday.I am beyond disappointed,I would not recommend Discovery to anybody!The jumping through hoops that one has to go through to get service promised by them is unbelievable!