Poor Service - Covid Related

I must start by saying I usually get good service from Discovery Health, but since the Covid19 pandemic, the service went to a new low for me. Both my wife and myself were exposed to the covid19 virus back in Feb 2021 and we went for tests at one of Lancet's mobile testing station and had ourselves tested. The PCR cost R850 each and our test results came back positive. I informed Discovery Health and Discovery's Covid Department and nothing came of it. After a long struggle the claims were denied and logged a complaint on 16 May 2021 and till today no feedback.

I never received a document from Discovery that I had to be referred by a doctor. It states that they pay for two PCR test and two Antigen test.

After sending all documentation their Covid Department said once they receive the documents that they would dispatch the care package but that fell on deaf ears just like the rest of their personnel's feedback that they would get back to me but never did. Been struggling since Feb 2021 and still no feedback from any of their consultants.