Poor Service/Correct settling of account

I have been approved for PMB for a condition - blood tests are to be paid from PMB. The blood tests took place in January and I have called at least 20 times to have them credit my savings and have it paid from PMB. I followed up again today and the response, most consultants don't understand PMB.....let me send this to be investigated and we will come back to you. Not one person has come back to me since January and the claim is still not sorted out. It seems like Discovery don't want to pay from PMB and would rather use up your savings.<br> The customer service - follow up and taking ownership is just non exisitent....oh and wait the other claim I sent last week they just paid the doctor when it clearly states that I have paid it and the patient is to be refunded.<br> <br> There is a clear lack of training.<br> <br>