Poor service, complacent in being inactive

It’s been months that since my prescribed minimum benefits was suppose to be activated, every time I call they to ask what’s going on they say that the decision to activate it is still pending and when asked why they have no answer but always tell me they will escalate the issue, I always have their agents telling me they will call me back in a day or two with feedback but no feedback.. through my PMB my psychiatrist appointments should have been paid, but now it’s outstanding and i have their Lawers threatening to sue me, all the while it seems as though Discovery Health has no clue what is going on