Poor service claim is not paid over a week going to a second week

Good morning I sent a claim to your Discovery Company with all the required documents and the follow up emails since last week. I keep on receiving useless reference numbers and decided to follow up via WhatsApp and guess what, Discovery have decided to pay the Dr. I have been waiting since Monday last week for my money and all the do is blame the Dr. DR is blaming Discovery. Why in South Africa do we not take a full responsibility when we mess things up instead of shifting the blame? First, I was told I didn't submit the documents, I then sent them proof of the same documents emailed to Discovery. I was then told that mo the Dr's consultant did not stamp the documents. I am a headless chicken calling between Discivery and the Dr they are blaming each other while all I want is my money today, not tomorrow as they all had since last week to resolve this issue. On that note, I always have to fight with Discovery whenever I pay cash to get my money back why is that? I am fed up. The Manager said he or she will call after 30 minutes it's going to a second hour. I spoke to more than 4 people all they do is either blame me, the Dr or their system. Where do I fit in in all this mess? I hate lies. Just tell the truth and I will easily forgive you nit tell lies every single day for what gain hayini maan