Poor Service

Reference No: *** Reference No: *** My daughter Simone Peter is currently on Key Care Start medical scheme and has requested to upgrade to Essential Saver effective 1st November 2022. To date Discovery Call Centre Agents have not expedited the request nor do they RETURN EMAILS OR CALLS. a) Proxy sent through b) Proof of Bank Statement sent through c) ID's sent through d) Application Form Sent through

WORST OF ALL YOU SIT ON CALLS FOR HOURS!!!!!!!!!!!

What is also concerning if you look at the poor service recorded on hello peter