Poor service

Item: Discovery Health
Rating: 1
Author: Debbie S

I have a discovery medical aid for the last 16 years suddenly my GP is unable to do anything on discovery. I need an auth for my son to see a specialist and discovery as revoked access or their system is faulty.

Its been endless phone calls to no avail. So not worth it . Lets not talk about the pricing you have to starve to have a medical aid. I wish I could give them no stars.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

02 Dec 2025, 10:29

Dear Debbie S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply02 Dec 2025, 10:29

Official

Dear Debbie S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Debbie S's updateReviewer Update

02 Dec 2025, 13:14

What a bland response. When I need to pay i dont say as soon as possible.

I need a timeframe

Debbie S's update02 Dec 2025, 13:14

Reviewer Update

What a bland response. When I need to pay i dont say as soon as possible.

I need a timeframe

Discovery Health's replyOfficial

03 Dec 2025, 17:53

Dear Debbie S

We’ve contacted you and addressed your concern.

Regards Discovery Health Servicing Team

Discovery Health's reply03 Dec 2025, 17:53

Official

Dear Debbie S

We’ve contacted you and addressed your concern.

Regards Discovery Health Servicing Team