Poor service

Discovery has been having issues with authorizations for specialists. I was phone Tuesday and told it will be resolved by Tuesday night. Wednesday I phoned they asked the Dr's office to manually scan through the referral letter and it will be escalated due to the system errors discovery has. This was sent at 9:04am. I then phoned Thursday morning and was told they received nothing so have to wait for the Dr to come in at 10. I complained that it was emailed. I phoned again and was told I must still wait for Dr to redo it even though email was sent and it will be escalated. I then phone a 3rd time and I get told I must wait 3 days to get feedback. I can't wait 3 days for my daughters chronic medication. So due to Discovery internal issues I have to pay for her consultation which I was told I won't be refunded for as the appointment will be before they give me feedback.