Poor Service by Discovery

<p>In February I lost my job and had to downgrade my scheme from Classic Comprehensive. Upon doing so I was informed I would get a pay out of my medical aid savings which I was pretty happy to hear as I thought this could help me out with some debt as I didn’t know when I would get work again. I was promised pay out in September. I phoned to confirm and was told the 19 September I would be paid out. On the 20th of September I called in to confirm and was told there had been a glitch. I was given a reference number and was told it would be sorted out. I decided to keep calling in each day. I was then told It was by finances, then I was told Finances were waiting for approval. By Friday I was told that the approval had been given and it would be paid out. I phoned in today the 29/09/2016 to hear that it still shows on their side. Get an email saying it was only escalated on the 21st of September and that the call centre agent was waiting for October even though I should have been paid out in September. That it takes 2-3 days to process the payment and then I still need to wait 3-5 days to show in my account. This payment process I was told on 20/09/2016 so don’t fault me for not believing a word you have to say as it has been 4 working days since I escalated this and nothing has been done.</p>